To reduce the downtime of faulty machines and ensure consistent daily operations, we recommend and will perform annual or biannual preventative maintenance based on the usage of a LOGAN instrument. We will also troubleshoot and repair instruments whenever need be. LOGAN provides the following services:
Standardized machine installation and commissioning is the basis to ensure the excellent use of new instruments, play a performance, extend the life of the instrument
LOGAN analytical instrument is composed of precise machinery and other parts. Wear and corrosion caused by long-term operation will lead to instrumental incompleteness and performance degradation. These problems may be happening in the laboratory, which will have an impact on the work efficiency and instrument life of customers. Therefore, it is essential to take decisive measures to deal with them.
Maintenance services provide special cleaning, calibration, lubrication and tester for the instrument, as well as replacement of wearable parts, and make the instrument in its best condition through rigorous and scientific procedures. Help customers get accurate and stable analysis results, minimize unplanned downtime, and improve work efficiency.
There is no charge for repairs within warranty but not included equipment failures and damage due to customer reasons (common conditions: faulty operation, bad environment), excluding consumables.
We can provide specialized product upgrading and technical transformation services according to the specific needs of customers.
Many years of experience accumulated in the industry, LOGAN team for unique customers to provide specific personalized needs, which are covering from technical parameters customization, design, research, and development, to provide customers with high satisfaction, precision and specialized experimental equipment.
To meet the stricter requirements of the FDA 21 CRF Part 11, CFDA and GMP of EU regarding data storage, security, consistency and audit tracking, LOGAN software provides database management functions, stable operation over a long period.
We recommend that you perform IQ services at the following times:
We recommend that you perform OQ/PVT services at the following times:
Please contact us, LOGAN team will provide you with professional services!
Proper training of instrument operators and managers ensures that the users are more confident and efficient in their operations. Logan USA and the Asia Pacific have experienced experts with service teams providing customers with instrument operation training, customer sample testing, and experimental methodology application services.
We provide training for all of the latest Logan instruments. LOGAN's facility provides in-house training which offers a wide range of courses (i.e., Instrument operations to advanced applications and instrument maintenance courses). The course covers essential product working principle, fault technical troubleshooting, data analysis, and software training. After completing the course, you will be able to use this new knowledge to improve instrument usage and performance, expand its application, and establish more efficient experimental processes.
LOGAN selects qualified agents and provides training services around the world every year to help them provide local customers with the highest quality, professional and rapid response services: such as customer issues consulting, after-sales technical support and so on. According to the customer’s availability, LOGAN offers workshops so that the end-users and distributors have sufficient hands-on experience.
LOGAN has worked over the years to develop the drug dissolution systems. With years of developing these systems, we have acquired a wealth of experience in this field. As part of our service to our valued customers, we can lend our expertise in the in-vitro drug release method development.Please contact Logan for more information.